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1. Consumer Contracts Regulations 2013 - Course Cancellation Policy

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Under the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013, you have the right to cancel your course within fourteen (14) working days from the date of receiving your course materials, whether in hard copy or online format.

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Cancellation Procedure:

• To cancel, you must email kbhtraining@outlook.com. Telephone cancellations are not accepted.

• If you have accessed any online training materials, the course becomes non-refundable due to immediate access being granted.

• Course-related materials must be returned in original, unopened packaging at your own expense. Recorded delivery is strongly recommended.

• If materials have been opened or used, a 30% deduction will apply to cover associated costs.

• Refunds will be processed within 30 days upon receipt of both your cancellation notice and returned materials in a resalable condition.

• For those on flexible payment plans, refunds are only available if cancellation occurs within 14 days of enrollment.

• For machine or appliance order cancellations, a 10% deduction will apply, and if the item has already been shipped, return postage costs are the buyer’s responsibility.

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2. Confidentiality Policy

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KBH Training Academy upholds strict confidentiality standards to protect all personal and business information from unauthorized disclosure.

• We do not share confidential data with third parties for marketing purposes without explicit written consent.

• All data is safeguarded by our Privacy Policy.

• Disclosure of user information will only occur when legally required or if necessary for delivering services.

 

3. Variation Clause

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KBH Training Academy reserves the right to modify these Terms & Conditions at any time in compliance with applicable laws and business policies. By continuing to use our website and services, you agree to be bound by any amendments or updates. Users are advised to regularly review these terms.

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4. User Rights of Access

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• Users are granted temporary, non-exclusive access to the KBH Training Academy website and its content.

• KBH Training Academy retains the right to alter or withdraw site content without prior notice.

• Copying, modifying, redistributing, or commercially exploiting any part of the website or its digital products is strictly prohibited.

• Users must ensure their devices are properly configured for site access and are advised to use up-to-date virus protection software.

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5. Limitation of Liability

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• KBH Training Academy makes reasonable efforts to ensure the accuracy of website content but does not guarantee it.

• We are not liable for indirect or consequential damages, including but not limited to loss of profit, goodwill, savings, or contracts.

• Liability is not excluded in cases of death, personal injury, or fraud, where liability cannot be legally limited.

 

 

6. Computer Misuse & Cybersecurity

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Under the Computer Misuse Act 1990, any unauthorized access to KBH Training Academy’s servers, databases, or systems is strictly prohibited.

• Users who engage in hacking, introducing malicious software (e.g., viruses, worms, Trojans), or unauthorized data access will be reported to the appropriate authorities.

• Any individual violating these terms will have immediate access termination.

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If you have a complaint:

1. Contact your assigned tutor for resolution.

2. If unresolved, submit a formal written complaint to the Course Director via kbhtraining@outlook.com.

3. We aim to resolve all complaints efficiently and fairly.

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8. Online Course Completion Policy

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• Online courses must be completed within 12 weeks from the date of purchase.

• No refunds or extensions will be granted after course expiration.

• Extensions must be requested before the expiration date; late requests will require full course re-enrollment (excluding kit costs).

• Coursework, including case studies, must be entirely original. Any non-original submissions may result in:

  • Revocation of certification

  • Ban from future courses

  • Notification to industry providers and insurers

• Resubmissions must include video identification.

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9. Covid-19 & Other Pandemic Policy

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• Courses must be completed within 3 months.

• No free extensions or refunds are available.

• Extensions may be purchased before the expiration date but not after.

• Late extension requests will require full re-enrollment at current course pricing.

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10. Warranty for Head Spa Machines & Devices

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• Main body: One (1) month warranty

• Handles & Attachments: Three (3) month warranty (if purchased with training; otherwise, 30-day warranty applies)

• No refunds or replacements after the warranty period expires.

• Manmade or cosmetic damage voids the warranty.

• Buyer must inspect and report any issues within 3 working days of receipt.

• Return postage for repairs is the buyer’s responsibility.

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11. Electrical & Safety Disclaimer for Head Spa Machines

 

⚠️ Legal Disclaimer for Product Listing

By purchasing this product, the buyer acknowledges that they have read, understood, and accepted the following safety recommendations and terms:

1. Power Requirements & Usage

   • This unit operates at 3000W (3kW), 230V, and requires a 13A socket.

   • Users must ensure their electrical setup meets these requirements before purchase and use.

   • Improper use, overloading, or failure to follow safety instructions may result in damage, overheating, or electrical hazards.

2. Recommended Electrical Setup

   • For occasional home use, a heavy-duty, metal-clad 13A socket is required.

   • For frequent or commercial use, a dedicated 16A or 20A circuit must be installed by a qualified electrician.

   • Hardwiring the unit into a dedicated fused spur or breaker is recommended for professional settings.

3. Safety Warnings

   • DO NOT use standard extension leads, as they may overheat and pose a fire risk.

   • Monitor the plug and socket for heat buildup. If the plug or socket becomes hot or emits a burning smell, discontinue use immediately and consult an electrician.

   • This unit must be installed and operated within proper electrical safety guidelines.

4. 30-Day Warranty Policy

   • We offer a 30-day limited warranty covering manufacturing defects only.

   ❌ This warranty does NOT cover:

   • Damage caused by improper installation, overloading, or failure to follow safety recommendations.

   • Electrical faults, socket damage, or circuit issues due to incorrect use.

   • Damage resulting from the use of extension leads, inadequate wiring, or overheating due to user negligence.

   • Wear and tear, accidental damage, or modifications to the unit.

⚠️ Warranty is void if the unit is used improperly or if safety guidelines are not followed.

1. Liability Disclaimer

   • The seller is not responsible for damages, injuries, or electrical issues resulting from misuse, overloading, or incorrect installation.

   • The seller shall not be held liable for electrical failures, socket damage, or circuit overloads caused by improper use of this unit.

If you experience an issue covered under warranty, please contact us within 30 days of purchase with proof of purchase and a description of the issue.

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Return & Refund Policy

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At KBH Training Academy, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your item, you may be eligible for a return and refund under the terms outlined below.

The following Returns & Refunds Policy applies to all physical products purchased from KBH Training Academy, and forms part of our Terms and Conditions of Sale. By placing an order with us, you acknowledge and agree to the terms set out below.

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1. Return Eligibility

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1.1 Customers have the right to request a return within 14 calendar days from the date of delivery, in accordance with UK consumer protection regulations.

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1.2 To be eligible for a return, items must be:

• Unused and in original condition

• In original packaging, including all accessories or components

• Accompanied by valid proof of purchase (e.g., order confirmation or receipt)

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1.3 Returns will not be accepted for items that:

• Have been used, damaged, or altered by the customer

• Are missing parts or original packaging

• Are returned outside of the stated return period

• Are classified as non-refundable under Clause 5

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1.4 Return requests made due to failure to read or understand the product description are not grounds for automatic approval. Such returns will only be accepted if the product is unused and returned within the required timeframe.

1.5 KBH Training Academy reserves the right to reject any return that does not meet the above conditions.

 

2. Return Procedure

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2.1 Customers must notify KBH Training Academy of their intention to return an item by email to kbhtraining@outlook.com within 14 calendar days of receipt.

2.2 Once a return is approved, full return instructions will be provided, including the return address and required courier specifications.

2.3 Returned items must be shipped within 14 calendar days of approval. Returns posted after this timeframe will not be accepted, and a refund will not be issued.

2.4 Returns must be sent via a tracked courier service only. Returns delivered in person, by third-party services, or without tracking will not be accepted.

2.5 The customer is responsible for all return shipping costs unless the product is confirmed to be faulty due to a manufacturing defect or if the wrong item was received.

2.6 Customers are required to provide proof of tracked return postage. Failure to provide this will result in the return and refund being void.

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3. Late, Invalid or Unclaimed Returns

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3.1 If a return request is submitted after the 14-day deadline or if an item is returned without prior approval, the refund will be refused.

3.2 In such cases, the customer will be notified and provided with the option to arrange collection of the returned item at their own expense within 7 calendar days.

3.3 If no collection is arranged within this timeframe, KBH Training Academy will assume the item is unwanted. The item may then be disposed of or donated without further notice, and no compensation will be provided.

 

4. Refunds

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4.1 Refunds will be issued only after the returned item has been received, inspected, and deemed to meet the return eligibility criteria under Clause 1.

4.2 Approved refunds will be processed to the original payment method within 7–10 business days of return confirmation.

4.3 KBH Training Academy reserves the right to apply a deduction from the refund where the returned item is found to be used, damaged, missing parts, or otherwise not in original condition.

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Item Condition                    Refund Deduction

Unused, original packaging       a full refund

Light use (minor handling).      10–20% deduction

Moderate use (visible wear or damage)   25–50% deduction

Heavy use or missing parts.    50–100% deduction

Cannot be resold.   Refund may be refused

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4.4 In the case of Head Spa sinks or related equipment, if it is determined that the product has been used in any capacity, including but not limited to demonstrations, testing, or creation of social media content, it shall be classified as used, and a partial or no refund will be issued accordingly.

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5. Non-Refundable Items

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The following items are strictly non-refundable:

• Items returned beyond the 14-day return period

• Items that have been used, damaged, or modified

• Returns lacking valid proof of tracked postage

• Customised or personalised goods

• Digital products, including online training courses or downloadable content

• Head Spa equipment that has been used for any reason, including demonstrations or promotional content

 

6. Head Spa Equipment Terms

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6.1 Due to the specialist nature of Head Spa equipment, all sales are final once the product has been used, assembled, or installed.

6.2 Any signs of use, including water residue, hair strands, oils, staining, or content creation (e.g., social media, YouTube, client demos), will result in the product being classified as used and non-refundable.

6.3 Customers are responsible for the proper installation and maintenance of Head Spa sinks and associated units. Refunds or replacements will not be issued for damage caused by incorrect installation, plumbing errors, or inadequate facilities.

6.4 KBH Training Academy is not liable for any injury, damage, or loss resulting from misuse, poor installation, or failure to follow the provided guidelines and training material.

6.5 Proof of condition (photos or video) may be required before return approval is granted for Head Spa items.

6.6 For hygiene and safety reasons, Head Spa items must never be returned with any trace of use. If returned in unacceptable condition, the item will not be refunded and must be collected within 7 days.

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7. Additional Legal Terms – Head Spa Equipment

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7.1 Assumption of Risk – By purchasing Head Spa equipment, the buyer acknowledges full responsibility for ensuring compatibility with their premises' electrical and plumbing standards.

7.2 The buyer accepts that misuse, improper setup, or lack of maintenance can result in damage or injury, and agrees that KBH Training Academy shall not be held liable in such cases.

7.3 Buyers are advised to consult a qualified electrician or plumber for safe installation. KBH Training Academy disclaims any liability for damage or loss caused by failure to do so.

7.4 Indemnity – The buyer agrees to indemnify and hold harmless KBH Training Academy from all claims, liabilities, costs, and legal fees resulting from improper installation, misuse, or breach of terms.

7.5 Training Disclaimer – Customers are encouraged to complete relevant training prior to use. KBH Training Academy is not responsible for damages or claims resulting from use by untrained individuals.

7.6 Inspection Upon Delivery – All items must be inspected upon receipt. Any issues must be reported within 3 working days, otherwise the item will be deemed accepted.

 

8. Faulty or Incorrect Items

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8.1 Customers must report faulty or incorrect items within 48 hours of receipt via email to kbhtraining@outlook.com.

8.2 Upon verification, a replacement or full refund will be issued, and return shipping costs will be covered by KBH Training Academy.

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9. Chargebacks & Dispute Resolution

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9.1 KBH Training Academy reserves the right to dispute any chargeback or payment reversal where:

• The item was used, damaged, or returned outside of the policy

• The return was not initiated or completed within the required timeframe

• The customer failed to provide proof of tracked return postage

9.2 Evidence such as order confirmations, delivery logs, product descriptions, and this policy may be submitted as part of a formal dispute resolution process.

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10. Contact

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All enquiries regarding returns and refunds must be directed to:
📧 kbhtraining@outlook.com

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11. Electrical Beauty Devices – Terms & Liability

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11.1 All electrical beauty devices (including, but not limited to: body contouring machines, HIFU, microneedling pens, dermaplaning tools, cavitation, and radiofrequency devices) are intended for professional use only.

11.2 By purchasing any electrical device, the buyer confirms that they are a qualified professional or are purchasing the machine to complete the necessary training.

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11.3 Devices must be installed, operated, and maintained according to the manufacturer’s safety guidelines. KBH Training Academy is not responsible for damage, injury, or operational failure caused by misuse, poor maintenance, or failure to follow instructions.

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11.4 No refunds or replacements will be issued for:

• Cosmetic damage or wear and tear

• User-inflicted faults

• Improper storage or cleaning

• Use without professional training or in an unqualified setting

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11.5 Electrical Disclaimer: Buyers are responsible for ensuring their premises meet the electrical requirements of any device before use. Damage caused by incorrect voltage, overloaded sockets, or unsafe power sources voids the warranty and refund eligibility.

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11.6 Inspection & Reporting: All items must be inspected within 3 working days of delivery. Any faults must be reported within this timeframe. After that period, the item will be considered accepted and in working order.

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11.7 Training Requirement: Buyers are encouraged to complete training through KBH Training Academy or a recognised CPD-accredited provider before operating any professional machine. We do not accept responsibility for adverse outcomes due to lack of qualification.